When failure is not an option

Abstract

Success is much harder to analyze than failure. When things go wrong in a chemical plant or space program, it is usually possible to figure out the causes and resolve to avoid those things in the future. But when things go right, it is difficult to know why. If we are to learn to deal with hazardous technologies, the best bet is to look for organizations that manage risk successfully and see how they do it. Some of experiences of organizations in managing risks are presented.