Modelling human systems in support of process engineering

Abstract

There is a general requirement to resource the business processes of manufacturing enterprises with suitably structured human and technical systems. Further custom and practice is based upon specifying, building, utilizing and developing multiple human and technical systems so that they must be capable of interoperating in a customized way in order to concurrently fulfill the goals of multiple business processes. Various Enterprise Modelling techniques have been developed in recent decades which offer support for enterprise design and thereby help specify system requirements and solutions. However those techniques are generally known to be deficient in the support they provide for human systems engineering. This paper proposes means of characterizing the competencies and capacities of human resources, with reference to strategic, tactical and operational aspects of business processes. Also it explains how these 'models' of human resource can be deployed within the wider context of Enterprise Modelling to match the abilities and behaviors of stereotypical human systems to specific business process requirements. © 2005 by International Federation for Information Processing. © 2005 by International Federation for Information Processing.