UNDERSTANDING AND QUALITY CONTROL THROUGH A NEW PRODUCT

Abstract

Quality is often used to signify 'excellence' of a product or service. Quality and reliability, comes back the answer. The two are used synonymously, often in a totally confused way. Cleаrly, part of the acceptability of a product or service will depend on its ability to function satisfactorily over a period of time, and it is this aspect of performance which is given the name reliability. It is the ability of the product or service to continue to meet the customer requirements. Reliability ranks with quality in high level of importance, since it is a key factor in many purchasing decisions where alternatives are being cosidered. Many of the general management issues related to achieving product or service quality are also applicable to reliability. The requirements are of paramount importance in the assesment of the quality of any product or service, and quality is the most important aspect of competitiveness.