Crisis management in practice: a dynamic process intertwined with daily work performance

Abstract

This paper explores how a social services unit in Sweden coped with the large influx of unaccompanied children during the refugee situation in 2015. Crisis management is approached using social practice theory to examine how everyday work practices and their constituent resources informed personnel's management of the chaotic circumstances. The research data consist of practice-based interviews with managerial staff from social services and operational staff at homes for unaccompanied children, as well as manuals and printed routines. The analysis demonstrates that they coped with the challenges posed by the refugee situation by adopting competences, mobilising meanings, and adapting material resources belonging to different practices of everyday work. The paper concludes by emphasising the importance of studying crisis management from a practice-based perspective as a complement to framing it as a static asset of organisations—governed by institutionalised practices—which has implications for defining what constitutes crisis management and who can become crisis managers.