User Acceptance of Technology

Abstract

This article investigates how training public officials from two municipalities in Spain and Cyprus with new technologies affects three dependent variables: level of understanding of the technological innovation being introduced, its perceived usefulness, and its perceived ease-of-use. The tests to determine the impact of training were carried out by means of a self-constructed questionnaire within a repeated measure experimental design. The results demonstrate that the three variables are indeed positively affected by the training sessions to users from both municipalities. Consequently, training plays a vital role in encouraging government employees and administrators to accept, adopt and utilize e-government technologies.