Impact of corporate social responsibility and risk management capabilities on sustainable operation performance: the moderating role digital transformation

Abstract

On the underpinning theory of the Resource Based Theory (RBT), this research examines the impact of corporate social responsibility and risk management capabilities on sustainable operation performance with the moderating role of digital transformation. The questionnaire in this study includes 29 items, and a random sampling technique was employed. The data was collected from 439 leaders and management-level employees working at manufacturing enterprises in Ho Chi Minh City. The collected data were analyzed using Partial least squares structural equation modeling (PLS-SEM) to validate the data and check the assumed relationships. The results showed that corporate social responsibility has a strong positive impact on the sustainable operation performance, followed by the risk management capabilities, which has the second strong positive impact on the sustainable operation performance. The results also show that digital transformation has both the third strongest impact on sustainable operation performance and also plays a regulatory role in increasing the level of positive impact of the above relationships. Based on the findings, several implications are suggested to help managers of manufacturing enterprises consider the regulatory role of digital transformation when implementing corporate social responsibility and managing risks, and henceforth, contributes to sustainable operation performance.