Performance measurement model for Malaysia higher education institutions using knowledge-based system approach

Abstract

Over the last few years, Performance Measurement (PM) becomes a valuable tool to measure the performance of an organization. The main reason for measuring the performance is to assess the current position of the organization and help managers to create a better strategy. In the education sector, there are some organizations provide a system in measuring performances for Higher Education Institutions (HEI) performances like Quacquarelli Symonds (QS) World University Rankings, Times Higher Education World University Rankings (THE), The Discipline-Based Rating System (D-SETARA) and Malaysian Research Assessment Instrument (MyRA). This instrument makes almost all HEI in the world strive to achieve the performance target. However, the uniqueness and complexness of the HEI's process make the current PM is difficult to map with the existing ranking system. This problem will not only burden the HEI but also may cause the actual target cannot be achieved and may even lead a bad impression to the final result. Since the goal is not equivalent to the strength, staffs of the HEIs need to take and do works that exceed their limit. Thus, this research has been propagated to create an enhance performance measurement model that caters the need of HEIs. The primary purpose of this model is to assist institution's top management in controlling and gauge the performance achievement of Higher Education Institutions (HEIs) in Malaysia based on individual staff's input that can contribute to the overall institutional performance. This research using qualitative case study methodology with Knowledge-Based System (KBS) development. The finding of this research will give advantages to the HEI's in Malaysia in managing and controlling the institution performance. With the successes of this model development, this research able to help most of the HEI, especially in Malaysia to manage and monitor performance achievement in the future.