IMPLEMENTATION OF HUMAN RESOURCES COMPETENCY IN NURSING SERVICES FIELD IN INDUSTRIAL REVOLUTION 4.0 ERA: A STUDY AT REGIONAL GENERAL HOSPITAL OF KLUNGKUNG

Abstract

The purpose of the study is to obtain an overview of the implementation of human resource competencies in the field of nursing services in the era of the industrial revolution 4.0 at Regional General Hospital of Klungkung. This research is a qualitative descriptive study with inductive approach using primary data and secondary data obtained using interviews and observation methods from informants and documents from Regional General Hospital of Klungkung. The data was processed qualitatively and tested for validity using the triangulation method. The results of the study found that nurses had performed their competencies well. The hospital has also implemented nursing competencies in accordance with the era of the industrial revolution 4.0 such as the use of existing application systems in hospitals. In addition, the hospital also held education and training and dissemination of training results in an effort to develop human resources in improving service quality in the era of the industrial revolution 4.0. KEY WORDS Competency, human resources, nursing, industrial revolution 4.0. The Industrial Revolution 4.0 is an era marked by the development of the Internet of Things (IoT). IoT is not only potential in affecting the way we live but the way we work as well (Savitri, 2019). Many things that were not thought of before, suddenly appeared and became a big innovation, and opened up a large business area. In facing the Industrial Revolution 4.0 it is needed to have various types of skills, namely: information, media and technology skills, learning and innovation skills, life and learning skills, and effective communication skills (Agustina, 2019). The development of industry 4.0 requires a change in service paradigm including in nursing services and care. The role of information systems in the 4.0 era has became very important in assisting nurses and its management in determining the form of nursing information systems that are integrated with hospital information systems. It is necessary to strengthen the management and also the ongoing supervision process so that the implementation of information systems in the 4.0 era can provide great benefits for the improvement of professional nursing care (Hariyati in Niken, 2019) The Regional General Hospital of Klungkung Regency is a hospital owned by the Regional Government of Klungkung Regency which vision is being the best and superior choice hospital in emergency services in Eastern Bali. In accordance with this vision, Klungkung Regional Hospital has to maintain and improve not only the facilities and infrastructure but also quality of the competence of its human resources so that the quality of its services is in accordance with established standards.