CEISA Acceptance Analysis Using The Technology Acceptance Model (TAM) Method at The Main Service Office of The Directorate General of Customs and Excise Type B Batam

Abstract

This study aims to analyze the acceptance of the CEISA system implemented at the Main Service Office of the Directorate General of Customs and Excise Type B Batam City. Based on the Decree of the Director General of Customs and Excise No.351/BC/2017 regarding the application for submission of customs declaration documents with the CEISA Application System. Respondents of this research are import and export companies that perform customs services with a sample of 60 users, using a questionnaire as a data collection tool. Based on the conclusions obtained from the research results and by using Path Analysis assisted by IBM SPSS Statistics V22, it proves that the perceived ease of use of CEISA directly affects the perceived usefulness of CEISA significantly. Perceived usefulness directly affects attitudes towards CEISA is significant. The perceived usefulness of CEISA which indirectly affects the acceptance of CEISA is significant and the attitude towards CEISA towards the acceptance of CEISA is significant.