Development of a maturity matrix to assess organizational readiness of community pharmacies for implementation of guideline recommendations in diabetes care

Abstract

Objectives: Pharmaceutical care for people with diabetes mellitus type 2 (DMT2) has been described in professional guidelines. To apply their recommendations, organizational changes are needed. We aimed to describe, for the first time, the development of a maturity matrix for community pharmacy teams (MM-CP) to assess organizational readiness in implementing the guideline recommendations on pharmaceutical DMT2 care. Methods: MM-CP development was conducted in a systematic consensus process with pharmacists from existing working groups. In three meetings with preparatory assignments, mutually exclusive domains were chosen for the DMT2 guideline implementation. After determining the growth steps, the resulting matrix cells were filled with examples of the organizational implementation activities. To explore the generalizability of domains and growth steps, two other working groups for “medication surveillance” and “multidose drug dispensing” guidelines were consulted. Key findings: A five-by-five matrix was developed using the domains “personalized care,” “teamwork,” “information systems and data exchange,” “external collaboration,” and “education and research” on the horizontal axis, and the growth steps “being aware and motivated,” “being able to,” “performing, evaluating and improving,” and “innovating” on the vertical axis. The MM-CP cells were filled with examples to implement the core recommendations of the DMT2 guideline. The matrix is to be used by pharmacy teams as a formative instrument. Conclusions: The MM-CP is ready for use by community pharmacy teams for self-assessing their organizational readiness. However, further research is required to evaluate its potential in stimulating targeted improvement during the implementation of the DMT2-guideline recommendations in community pharmacies.