COVID-19 and the National Library of South Africa: Adapting to the new normal

Abstract

The National Library of South Africa (NLSA) like many libraries and institutions has been impacted by the COVID-19 pandemic. However, its approach has been that of deciding to embrace the change, adapting to an approach of working with stakeholders and focusing on how the future can best be forecasted so that the work done now can have a greater impact. The NLSA shares its experiences, learnings and approaches for this new normal and hopes this sheds light on how national, and all, libraries can adopt a culture of continuous growing and adapting whether in a pandemic or not.