Knowledge management strategy combination for valuation knowledge transfer: is one size a fit for all?

Abstract

Combining knowledge management strategies (KMSs) for knowledge transfer (KT) among employees is a topical issue, especially in professional service organisations like property valuation firms. To understand the appropriate combination ratio for different knowledge, two surveys were conducted: the first with 53 valuers, and the second with 10 valuers in Ikeja, Lagos State. We analysed the data using frequencies, percentages, mean scores, and the Analytic Hierarchy Process methods. The results indicated that the firms used knowledge personalisation dominantly and recommended it as the most appropriate strategy for transferring most valuation knowledge. However, they challenged the notion of a standardised KMSs combination ratio rule in transferring different valuation knowledge. This study provides valuable insights for property valuation firms to enhance KT, thereby improving work efficiency, decision-making, and overall performance in property valuation practice. The findings underscore the importance of combining KMSs based on the specific nature of the transferred knowledge.