Students Perception of Digital Services in Moroccan Universities – Case of Tuition Services

Abstract

The digitalization of Moroccan universities is an emergent subject that interest several researchers and professionals in information technologies. The digital challenge is becoming more and more crucial with the use of new technologies of information and communication. Universities put students at the center of their concerns and strive to offer them a high quality services. Several international initiatives have been taken in this direction [1] [2]. The Moroccan university, too, is part of this perspective and has many digital transformation plans in its projects portfolio [3]. However, we have never evaluated these initiatives from student’s perception and have never reported their progress. In this paper, we try to evaluate on a sample of students across different Moroccans institutions, their perceptions and opinions about the maturity of these deployed services.