The Influences Of Patient Safety And Nurse Performances Implementation Regarding Patient Satisfaction In Surgery Inpatient Care Division Of Tangerang Authority Hospital

Abstract

Patient safety in Indonesian hospitals have a huge of number, since a poor nurse performance and patient safety rule implementation. Hence, non expected incident in Tangerang Authority Hospital by 2017 is 31 cases, while increasing to be 33 cases by 2018. In 2018, 4 cases are reported come from inpatient care division. This research is aimed to identify the correlation of patient safety implementation and nurse performances with patient satisfaction in surgery inpatient care division of Tangerang Authority Hospital. It is done by survey method by which quantitative research, involving 100 patients, taken by purposive sampling. Data analyzed by using structural equation modelling approach, which reported that there was a significant influence of patient safety implementation and the patient satisfaction by 3,935 (>1,96) where p-value = 0,000 (<0,05). While nurse performances significantly influence the patient satisfaction by 6,974 (>1,96) where p-value = 0,000 (<0,05). In the other hand, both of patient safety implementation and nurse performances together significantly and simultaneous influences the patient satisfaction by 73,2%. These results would be a valuable inputs for the hospital management regarding patient safety and nurse performances implementation by monitoring and evaluation activities in order to improve quality and patient satisfaction. Keywords: Patient safety; nurse performances; patient satisfaction