Water supply service through the user's perception: the case of the municipality of Conceição das Pedras, State of Minas Gerais

Abstract

Objective: The article aims to diagnose the water supply system of the municipality of Conceição das Pedras – State of Minas Gerais, from the evaluation of the user's perception, in order to evaluate the quality of the service provided. Methodology: The population's perception was raised through the application of a data collection form on the water supply system, containing 17 closed questions and 3 open questions. The form was applied via Google Forms in March 2022 and 108 responses were obtained. Relevance: The users’ perception is essential for the management and planning of actions to meet the water supply. Still, the provision of public sanitation services, especially in municipalities operated by local institutions, needs research and greater attention. Main results: Important information was collected, such as notes that water sometimes has color, taste and odor. There are also complaints of greasy water. From the users' perception, the system has a low number of interruptions in the water supply and a brief resolution of the issue. With this, it can be pointed out that, even with the water supply system presenting some possible problems, the majority of the population considers the water quality to be good or regular, which is extremely important for the population's quality of life. Contributions: We hope that the information gathered by this research can contribute to a better management of the city's water supply system, as well as the applied methodology can serve as a guide for other papers.