Applying the user experience questionnaire (UEQ) in different evaluation scenarios

Abstract

A good user experience is central for the success of interactive products. To improve products concerning these quality aspects it is thus also important to be able to measure user experience in an efficient and reliable way. But measuring user experience is not an end in itself. Several different questions can be the reason behind the wish to measure the user experience of a product quantitatively. We discuss several typical questions associated with the measurement of user experience and we show how these questions can be answered with a questionnaire with relatively low effort. In this paper the user experience questionnaire UEQ is used, but the general approach may be transferred to other questionnaires as well. © 2014 Springer International Publishing Switzerland.