Information quality benchmarks: product and service performance

Abstract

Information quality (IQ) is an inexact science in terms of assessment and benchmarks. Although various aspects of quality and information have been investigated [1, 4, 6, 7, 9, 12], there is still a critical need for a methodology that assesses how well organizations develop information products and deliver information services to consumers. Benchmarks developed from such a methodology can help compare information quality across organizations, and provide a baseline for assessing IQ improvements.