Burnout syndrome in professionals of a mobile emergency service in the state of paranÁ

Abstract

Mobile Emergency Care Service (SAMU). Methodology: Cross-sectional non-probabilistic study conducted between August and October 2017 with 101 professionals of a Mobile Emergency Care Service (SAMU) of the State of Paraná, through the self-administered questionnaire - Maslach Burnout Inventory. Data analysis was performed using Chi-square, Wilcoxon and Mann-Whitney association tests. Results: The risk for the development and manifestation of Burnout syndrome was identified in 52 professionals (51.9%) and was more frequent among physicians and telephone operators, females over 40 years old, without partners, without children, who had another employment and income of more than 10 minimum wages. However, only those who worked in the day shift were at a significantly higher risk for the syndrome (p = 0.0075). Conclusion: The daily process of work at the SAMU mobile emergency generates overload of work to health professionals. Therefore, strategies aimed to minimize the stressful effects of their work activities should be implemented.