Knowledge Management (Intellectual Capital) Assessment using Fuzzy Expert System

Abstract

In this study, the proposed fuzzy expert system is a flexible system that: (a) simultaneously considers all the different criteria in determining the most suitable Intellectual Capital, (b) takes advantage of the best characteristics of the existing methods, (c) involves the full participation of the users in deciding the number of experts, alternative Intellectual Capitals, and evaluation criteria and sub-criteria, and (d) provides that users can investigate the impact of changes in certain parameters on the solution and quickly receive feedback on the consequences of such changes. The implementation of the proposed fuzzy expert system for a Intellectual Capital Measuring undertaken by telecommunication research center in Iran confirmed the above considerations. The experts of the telecommunication research center in Iran were pleased and agreed with our recommendations since the fuzzy expert system can reduce the decision-making time, and are a practical tool for dealing with the uncertainty problem of linguistic terms