Zero queue maintenance system using smart medi care application for Covid-19 pandemic situation

Abstract

Many health care organizations around the world are providing treatment for people with numerous medical staff and dedicated equipments for various diseases. Many health care organizations are encountering colossal challenges and difficulties during the COVID-19 pandemic period. Many people around the globe are not even visiting the hospitals even for their periodical check up thinking that there is a huge possibility of getting the spread during the waiting time in the queue. So, in order to drive out the fear from the people and to provide a minimum staying time in the Hospital premises during the visit, research work proposes a Zero Queue Management System (ZQR4S). This system also provides the people to book an appointment with the doctor based on availability of the doctor. It also supports the users to make online payment for their visit and facilitates them to cancel the appointment in case of change of plans. Th is system will also maintain the patient's previous visits and maintains the medical records for their easy accessibility. User can also make use of waiting list option available in the mobile application to enroll their name in waiting list in order to intimate them regarding any cancellation of appointment with their doctor by any other patients.