Research on patient-facing chatbots based on large language models in the care of older people: a living systematic review

Abstract

Aim: The aim of this systematic review is to study the emerging evidence base on patient-facing LLM chatbots in the care of older people. Findings: This systematic review identified nine studies on patient-facing LLM chatbots for the care of older people, finding that most used qualitative research and no study reported on their effectiveness while fully operational. Message: Research in the field of LLM chatbots used in the care of older people is still in its early phases.