Towards higher configuration management maturity

Abstract

Configuration Management (CM) as a discipline assuring the consistency between product information with the reality all along the product lifecycle has recently been more appreciated by most industries. Although the extensive benefits of this discipline such as direct impact on increasing return on investment, lowering lifecycle costs and leadtime, are realized by most organizations, there is no specific maturity model in the field for evaluating different aspects of organizations’ CM activities. Therefore, a Configuration Management Maturity Assessment framework is developed in this paper using state-of-the-art, standards and other maturity models. In order to evaluate the overall CM maturity of various industry sectors using the developed maturity model, the maturity appraisal material in the frame of a web-survey has been sent to a wide range of CM related employees in different industrial sectors. The extensive results coming out of this analysis has shown the overall competency level of various industries as well as potentials for improvement.