QUALITY MANAGEMENT METHODS AND ITS RELATION TO SUPPLIER PERFORMANCE MEASURES

Abstract

This study aimed to investigate whether there is a relationship between the quality management method and the supplier performance measurement system. The results indicate that in some cases, organizations that had implemented lean management or TPS used supplier assessment measures more often and perceived them as more important ones. Moreover, according to the study, the most popular supplier measures are within the scope of process ones, such as timeliness of deliveries and completeness of deliveries. From the product measures, the most important one is the defectiveness level. The environmental measures' importance is, on an average level, much lower than the core-business ones. The most critical environmental supplier measure is using hazardous substances in production.