Improving the Quality of Public Services Based on Information Technology through Development of Human Resources Management in Palembang

Abstract

Facts show that the quality of public services based on information technology in Palembang Governance is still low because there are still many public complaints about the services provided. For example, completion of the provision of building permit, e-ID card, industrial business permit, trade license and other permits taking a long time and costing additional charges. This research was conducted for three years, for the first year, research method and approach used was quantitative method. In this research, there were 200 respondents from civil state apparatus in work unit of Local Governance of Palembang directly or indirectly involved in providing public services. Through statistical test using SPPS, it is found that simultaneously and partially the development of apparatus resources through the dimensions of learning, education, development and training greatly affect the quality of public services based on information technology in the Government of Palembang. Thus, it can be concluded that the more improved aspects of learning, education, development and training, then the quality of public services based on information technology will also increase.