Performance and Upskilling: Indian IT Sector Temporary Workers’ Job Insecurity Coping Strategies Identified Through Grounded Theory

Abstract

Globally, the demand for temporary workers is rising across organizations and sectors, driven by benefits of lower cost and workforce flexibility. Flexibility for organizations, however, means job insecurity for the temporary worker. This study focuses on understanding how the Indian IT sector’s temporary agency workers (TAWs), that is, temporary workers recruited by staffing agencies to work with client organizations, cope with their job insecurity. Grounded theory-based analysis of 36 interviews revealed that TAWs rely on enhancing their employability as the primary strategy to combat job insecurity. In addition, to enhance employability, TAWs make proactive efforts to perform consistently and upskill continuously. TAWs also expect support, largely in the form of learning and development opportunities, from the staffing agency and client to augment employability. The findings and recommendations in this article to help TAWs improve employability hold significance for TAWs, staffing agencies as well as clients. With enhanced employability, TAWs overcome job insecurity—an impediment to job performance, which is of direct relevance to the worker and the client—and also affects the staffing agency’s long-term relationship with the client.