Method to identify stakeholders in an innovation environment

Abstract

Cities have numerous problems associated with the development, they are often difficult to be solved given that they involve various actors of the local ecosystem, such as mobility, infrastructure, and pollution, among others. In the literature, there is the notion of classifying stakeholders, although they do not observe its application in Living Lab (LL) projects. This typology of innovation habitat helps companies test their innovative products and services before launching them into the market. Managing stakeholders is crucial in this process in order for there to be effectiveness, legitimacy, and business ethics. Thus, this article sought to develop a practical tool to map the processes, methods, and criteria used to identify LL stakeholders through a literature review. Our findings revealed a knowledge gap with LL, enabling us to create a process that assists in identifying LL stakeholders.