Analisis Kebutuhan Petugas Pendaftaran Pasien Rawat Jalan Dan Pasien Rawat Inap Berdasarkan Metode Workloud Indicator Staff Need (WISN) Di RSI Sultan Agung Semarang

Abstract

Hospital in order to organize good service then it takes a health worker that has the competence in the field of health so as to ensure the accountability, efficiency and quality of service. RSI Sultan Agung Semarang has 12 outpatient dan inpatient registration officer. The purpose of this research is to know the needs of outpatients and inpatient registration officers on WISN method in RSI Sultan Agung Semarang in 2016. This research is descriptive research with cross sectional time approaches. Sampling techniques are used accidental sampling techniques. A method of the data used in this research are observation and interview. Based on observation we can conclude that registration for new patient that outpatient needs 7 minutes, while registration for old patient that outpatient needs 3 minutes, registration for patient that use insurance needs 3 minutes, registration patient by phone needs 3 minutes, and admission patient needs 12 minutes. Based on the calculation with WISN formula, in order to make a better service we need to add one more registration officer.