ISO 25062 usability test planning for a large enterprise applications suite

Abstract

In setting out to perform summative usability testing on a new suite of more than 100 enterprise software applications for 400 different user roles, we faced a number of challenges in terms of staffing, scheduling, and resources. ISO 25062 provided a valuable organizing framework to plan, scope, and implement our testing effort. In this paper, we discuss the considerations and steps that we took in test planning and management, including our prioritization strategy and creation of an automated data collection system to minimize impact on staffing resources and the usability engineering workload. © 2011 Springer-Verlag.