Foundations Of Service Science Concepts And Facilities

Abstract

This paper gives a conspectus of Service Science for academicians and practitioners with the express purpose of defining the scope of the discipline. The subject of services is the up and coming discipline for the 21st century, and it encompasses technology, entrepreneurship, business growth, and innovation four subjects that are generally of interest to most managers and scientists, alike. Services are important to people in business, government, education, health care and management, religion, military, scientific research, engineering, and other endeavors that are too numerous to mention, because most service providers be they individuals, businesses, governments, and so forth are also consumers of services. This is the first of three introductory papers on the subject. The second paper, entitled Foundations of Service Science: Management and Business covers the operational environment for services, and the final paper entitled Foundations of Service Science: Technology and Architecture covers the technical and architectural basis for the Service Science discipline.