Critical Success Factors (CSFs) of ERP in Higher Education Institutions

Abstract

Recently, ERP implementation has been transformed from the business side into educational side. The failure implementation of ERP in higher education is referred to many factors. In addition to the increment of the level of risk that invoked on the study of ERP, the study of critical success factors has great effects on making system fail or success in implementation. Despite of efforts that had been done to enhance the implementation of ERP; it still suffers from failure, especially in higher education. The present study investigates that ERP system will succeed if we employ a set of factors such as clear vision and objectives, top management support and commitment, clear business process, information flow and organizational structure, budget size and cost, integrated department and solve the problem of human resources management, project management, training and education, careful change management and effective communication and connection in ERP higher education system. According to the preliminary results of this study, these factors help in successful implementation of ERP in higher education.