Machine learning agents in the cloud to support smart business process management

Abstract

In Virtual Enterprise, Business Processes Management is regarded as one of the most concerns of managers and academic researchers. Managing flows complexity and actors requirements in terms of high quality in less time, make this management more and more complex and push specialists to explore new promising ways. Like these researchers, we present in this paper, a modelling and simulating software toolkit called BP-EMC2 based on a generic framework baptized H-BPM. We propose a solution using machine learning agents operating in an AGR (Agent-Group-Role) organization within the Cloud. Furthermore, this paper includes a real case study of Adecco® business process deployed into its Cloud solution.