E-Government: Factors Influencing Adoption of E-Services among the Educated Working Class in Pakistan

Abstract

This study is based on the information integration theory with help of which a model has been formed to examine the behavior and perception of users of e-services in Pakistan. The study analyzes the factors that may have influenced the citizens of Pakistan to increase their reliance on e-services in Pakistan. For that, a survey has been conducted using a questionnaire to collect the responses (N=328). The results indicate that the educated working class holds a positive perception about the e-services and are willing to replace brick and mortar public offices with the e-services. However, when it comes to the actual use, very few people opt for using e-services. The findings further suggests that the factors such as E-culturability and promotion of e services should be kept into consideration in order to increase the awareness which can boost up interest towards ICT integrated services available online by the government of Pakistan.