Telehealth and Australian general practice in 2020 A survey exploring patients' perspectives in the Adelaide Hills

Abstract

Background and objective COVID-19 and Medicare Benefits Schedule rebates have driven the increased use of telehealth in Australian general practice. The aim of this study was to gain an understanding of patients' perspectives towards telehealth in general practice. Methods A 10-question online survey was designed and distributed to patients in the Adelaide Hills via direct email invitation, social media posts and flyers between 6 June and 17 July 2020. Results A total of 154 responses were obtained, 84% indicating interest in ongoing use of telehealth. Telephone consultations made up 100% of consultations. Six per cent of patients would have preferred video consultations. Seventeen per cent would pay an out-of-pocket fee, while the remaining would only use telehealth if bulk billed. No concerns regarding privacy, technical difficulty or lack of confidence in assessments were expressed. Discussion The reception of telephone consultations in general practice has been strongly positive. Key drivers towards this success should be considered by governing bodies if there is to be continued innovation within the area of remote healthcare delivery.