Internal development as access strategy to information and communication technology in electronic human resource management for sustaining employee well-being

Abstract

This paper examines the access strategies to Information and Communication Technology (ICT) for electronic Human Resource Management (e-HRM) in the context of public service organizations. Emphasizing the importance of public values, such as long-term employee health and well-being, it addresses an emergent and underexplored topic through a narrative review of 12 empirical studies. The findings suggest that the public service organizations use, firstly, internal development and, secondly, alliances as ICT access strategies for managing public servants. The paper discusses practical implications for public and private organizations.