HICSS-52 minitrack introduction social media in society and government: Public administrations with cities and businesses

Abstract

The use of social media by citizens, businesses, and public agencies at local, regional, or national levels is a critical area in online communications and social interaction that has become mainstream. Platforms such as Facebook, Twitter, Instagram, WhatsApp, and WeChat offer global tools that facilitate the interaction between all actors in society. Social media is not only a channel of information exchange between government agencies and users but also a powerful tool for service delivery and citizen participation and an arena of public deliberation. For researchers as well as practitioners, many questions remain unanswered and are worth exploring.