DTGov: Digital Transformation of Government Business Processes

Abstract

Today, companies cannot rely on outdated systems, governments being no exception. There are multiple benefits when performing the digital transformation (DT) of its processes, but also several downsides such as costs. This paper presents first the main use cases: resolve a procedure, send a notification by hand, reclassify a procedure, and create a request, and then the reference solution divided into 3 components. First, the Domain Model and Lifecycles related to the main entities. Second, the Reference Architecture adds the remaining projects’ modules (Roles,...), and also the dependencies between them. Third, the Implementation presents how to implement the information in a real-world case using “low-code” technology, especially useful to mitigate several issues. Lastly, an evaluation of the proposed solution is also presented.