Impact of Occupational Health and Safety Practices on Employee Organizational Citizenship Behavior Due to Covid-19 in the Banking Sector: Turkey Case

Abstract

The purpose of this research is to examine the relationship between the Covid-19 measures and organizational citizenship behavior that bank employees perceive during the Covid-19 process. The research uses a descriptive scan model. Bank employees are the universe of research. The survey was conducted by 400 people with an easy sampling method. The questionnaire consists of the Personal Information Form, the questions that contain general preparations for the Covid-19 control carried out in the institution, and the organizational citizenship behavior scale. As a result of the research, it was determined that there was a statistically significant and positive relationship between banks’ general preparations for Covid-19 control and their perception of organizational citizenship behavior. The acquisition of general preparations for the Covid-19 control by banks positively affects the perception of organizational citizenship behavior of bank employees.