Developing Measures of Dialogic Communication on Organizational Change: An Exploratory Study

Abstract

The purpose of this paper is to develop and validate a dialogic communication scale on the setting of organizational change. This scale can be served as a basis for the assessment of dialogic communication from the employees’ perspective Based on the previous literature, this study conceptualized the construct of dialogic communication into five dimensions and generated an initial measurement of 20 items. The samples empirical data obtained was used to analyze the empirical validation of dialogic communication construct according to its underlying dimensionality. Findings developed 16 items scale that measured the five dimensions. A tentative norm of dialogic communication scale is presented while the scale’s theoretical and practical applications were also discussed. In conjunction with past recommendations, this study pioneered the effort of developing a quantitative dialogic communication scale that is hopeful to bolster the effective communication effort in organizational change. Additionally, the findings offer sound theoretical development of dialogic communication. Keywords: Dialogic Communication, Organizational Change, Communication, Resistance to Change, Change Management