The effect of E-government implementation on the quality of electronic identity card public service in Indonesia

Abstract

This study examines the effect of e-government implementation on the quality of electronic identity card (EIC) public service in Takalar Regency. The research was conducted by using quantitative methods. The sample consisted of 300 employees and stakeholders who were selected by the iteration method. The data was collected via a Likert scale questionnaire and analysed with the path analysis technique. The independent variable was the e-government implementation, which consists of sub-variables: communication (X1), resources (X2), disposition (X3), and bureaucratic structure (X4). The dependent variable was the electronic identity card (EIC) service quality. The research findings indicate that the overall implementation of e-government has a significant effect on the quality of EIC service in Takalar Regency. Furthermore, it has also found a very lengthy bureaucratic structure and complicated communication methods in the EIC service. However, the aspects of resources and disposition have been well implemented.