Analysis of Perceptions on Employment of differently-abled People in the Indian Hotel Industry

Abstract

Diversity and Inclusion (D&I) have now become a business priority for most organizations across industries, as multiple research studies have shown that it not only boosts creativity, innovation, and employee morale but also productivity and the bottom line while helping the world to move towards a more equalised economy. Empowering differently-abled people through employment opportunities has also become one of the top priorities for organizations, including those in the hospitality industry, where guests often perceive an inclusive hotel property or workspace as more accommodating, comfortable, warm, and welcoming. The present study aims to examine the employment practices of differently -abled people in the Indian hotel industry. In the present research paper, an exploratory research design was adopted. A two-phase design was used to explore the topic and find new research dimensions. The study also revealed the opportunities and hindrances in the process and how these can be resolved to increase employment of this sector for a dignified life, and an inclusive Indian society. This study tried to connect the demand for a competent workforce in the Indian hotel sector with the employment needs of specially-abled people.