Selection of Business Process Modeling Tool with the Application of Fuzzy DEMATEL and TOPSIS Method

Abstract

The business process modeling tool selection problem has a significant impact on the overall performance of enterprise business process modeling, which will directly affect the development of enterprise information systems. Apart from that, the process to select the business process modeling tool from all alternatives is a Multi-Criteria Decision Making (MCDM) problem. This paper develops a methodology based on the hybrid fuzzy Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) method to help companies select the optimal business process modeling tool, where the business process modeling process is more efficient, economic and safe. The proposed method has the following state-of-the-art contributions and features: (1) the latest application of the MCDM methodology to the field of BPM tool selection, (2) addressing the direct and indirect impact between criteria in the selection of BPM tools, and (3) considering the hybrid fuzzy (uncertainty) decision-making issue in the BPM tool selection process. Meanwhile, the mathematical formula in TOPSIS can be regarded as a formula for solving a symmetric problem. The hybrid fuzzy DEMATEL method is used to obtain the weight for the criteria to be considered in the BPM tool selection process, and the TOPSIS method is used to obtain the final business process modeling tool.