Happy Or Not? Roots of Student Satisfaction in Class Sessions

Abstract

Businesses and organizations are turning to fast feedback devices that measure consumercan satisfaction. These standalone devices often have four or five different smiley buttons that quickly gauge consumer sentiment. These devices are becoming popular due to the short timecommitment needed to provide feedback.This instructor has piloted the use of a smiley-face survey tool that is used at the end of eachclass session. Initial results suggest the role of the instructor may play a lesser role in student hap-piness for a given class. External factors, such as outside event or incoming GPA, appear to have a larger effect on classsatisfaction. Data from classes and sample email exchanges will be presented. This type of fast feedback system has many potential benefits and low startup costs.