The study of interactive design in service systems for community self-help charitable facilities

Abstract

With the birth of ergonomics, interactive design has covered many fields including psychology, physiology, sociology and economics. From a broader perspective, new concepts of interactive design study how to help consumers to use products or services in a more efficient, convenient and pleasant way. In the process of this study of the interactive design in service systems for community self-help charitable facilities, we used a number of different tools including depth interview, questionnaire survey, video logging and so forth to carry out researches on the social experience brought about by the industrial design of interactive products, the emotion cultivation, reconstruction effects of interactive interface, and the methods of arranging and integrating interactive information. We also explored how interactive design helped to raise the additional value and service quality in a systematic service. This article also analyzes deeply on the service design of community self-help charitable facilities, finds out current predicaments and how to get out of them from the perspective of design: making full use of interactive design and its unique properties, innovating in the process of service design, carrying out practical research and finally resulting in the rapid development of charities in communities. The outcome of this article aims to serve as a reference for governmental and social organizations to promote civilian charities in a way benefiting most people. Furthermore, with the in-depth research of interactive design, this article is also expected to propose directions for the studies on service design in the future. © 2014 Springer International Publishing.