The Reverse Logistics Maturity Model: How to determine reverse logistics maturity profile? - Method proposal

Abstract

However, reverse logistics is gathering much more attention in academia and business practice, there is still a lot of ambiguity related to the reverse logistics architecture, particularly from perspective of processes. This paper describes the structure of the maturity model enabling assessment of the reverse material flow with the use of fit for purpose maturity model, on the basis of the well-known maturity models. The aim of this paper is to provide cross company valid maturity model for reverse logistics assessment which will be not only process-oriented but it will consider stakeholders of reverse logistics, diversified types of material flow and resources consumed in reverse logistics activities. The method is elaborated based on the literature review and authors' own research carried out in Poland.