Implementation of ANP method in determining supplier to improve service towards supermarket consumers

Abstract

Performance assessment on the supplier by the supermarket manager is relatively difficult to conduct and implies subjectivity, because there is no measureable and objective performance indicator. This study aims to assist in the decision making process and to look for alternative solutions in assessing the performance of each supplier, so that the service towards the customers will improve as well. ANP method is used to find the weight of each sub-criteria that will be used to measure the supplier performance. The weight result of each sub-criteria derived from the ANP method is used again in measuring the performance and to rank the performance of each supplier by using TOPSIS method. Performance measuring by using the ANP and TOPSIS that generates the highest value of the supplier is 0.71666 while the lowest value is 0.24825. The result of this study shows that the ANP and TOPSIS methods can be used to measure the supplier performance therefore it can assist the selection of supplier which can increase service towards the mart's consumers.