The influence of competence and motivation on the discovery of tb patients through the quality of officer services in the health office polman

Abstract

This study aims to test and analyze the Effect of Competence and Motivation on TB Patients' Discovery Through the Quality-of-Service Officers in the Polman District Health Office. The study population was all officers who discovered tuberculosis sufferers in the Polman District Health Office, totaling 80 populations. In this sampling technique, the author uses a saturated or total sampling technique, where the entire population is sampled as many as 80 samples data analysis using path analysis. The results showed that: 1) Competence had a positive and significant effect on officers' quality of service in the Polman District Health Office. 2) Motivation has a positive and significant effect on officers' service quality at Polman District Health Office. 3) The quality of service has a positive and significant effect on discovering TB sufferers in the Polman District Health Office. 4) Competence has a positive and significant effect on finding TB sufferers in the Polman District Health Office. 5) Motivation has a positive and significant effect on TB patients' discovery in Polman District Health Office. 6) Competence has a positive and significant effect on TB patient findings through officers' quality of service at Polman District Health Office. 7) Motivation has a positive and significant effect on TB sufferers' discovery through officers' service quality at the Polman District Health Office.