Analyzing varying environmental contexts in public transport

Abstract

The basis for user-centered design is the knowledge of users and tasks. Developing systems, e.g. mobile applications, which are used at varying locations, requires knowledge of the environmental context as well. This paper describes an approach for the analysis of varying environmental contexts in public transport. The results are presented as context templates to derive information needs of users in public transport dependent on influencing context factors and can serve as a communication tool for interdisciplinary groups. © 2013 Springer-Verlag.