MANAGING SMART SYSTEMS FOR THE NET ZERO AGENDA - HOW CAN DIGITAL TWIN TECHNOLOGIES AND SMART PRODUCTS DELIVER CUSTOMER VALUE?

Abstract

Using the case study of a smart green blue roof pilot project in Greater Manchester, the authors have coded and analysed a series of semi structured interviews. We present our findings which are specifically focused on how 'smart' was understood by the multiple stakeholders involved in the project and how product complexity is managed when digital technologies are integrated into nature based solutions that are becoming more popularised in the construction sector. This integration of digital twin and sensor technologies with physical drainage products to create the next generation of smart green blue infrastructure, presents numerous challenges for organisations in the construction sector. We conclude that the need for smart systems of systems in this sector necessitates organisational change and new methods of knowledge transfer across organisations who work together to deliver the holistic physical and digital services to the client.