The Satisfaction of Residents on Community Facilities in Shah Alam, Malaysia

Abstract

This paper revolves around the findings of a research relating to the level of satisfaction of residents in urban low cost flats towards the availability and accessibility of facilities in two cities. There are a total of eight locations of low cost flats; five of which are located in the city of Shah Alam and three locations in the city of Klang. Combinations of qualitative and quantitative methods were used to approach this study. Survey data were analysed through the SPSS program and also by the Grounded Theory Analysis. The findings show that the factors of availability and accessibility of facilities play an important role in the level of satisfaction of these residents.