Using the Workload Indicators of Staffing Need (WISN) Method for Predicting Pharmacists Human Resources in Hospitals

Abstract

Pharmacy installation is one of the work units that has a high workload in the hospital. It is critical to measure the number of pharmacists needed to avoid inappropriate workloads and ultimately impact on work stress and impact on patient safety. This study analyzes the demand for energy in pharmaceutical installations using the WISN method. This research is a qualitative descriptive study. Collecting data through observation, interviews, and document review. The results of calculations using the WISN method show a ratio of 0.7 and it can be concluded that the current number of pharmacists is still lacking. The current number of human resources in the pharmacy installation is 29 people. The total need for pharmaceutical personnel according to the WISN formula is 41 people, so that the shortage of pharmaceutical personnel is 11 people. It is recommended for hospital management to determine the duties and functions in accordance with the SOP because there are several nonproductive activities performed by officers at the pharmacy installation. Meeting the number of HR shortages through recruitment can be a way to reduce the workload of pharmaceutical workers. Giving appreciation and additional incentives be considered by the hospital management, given the increased workload.